You settle down on your couch to watch a worthwhile Netflix TV episode or movie, only to find that it is mute. You should be aware that Netflix does not transmit audio for several reasons before you start to worry whether there is a problem with the television show, movie, or series. For your convenience, we’ve created a list of the most typical audio problems you could come into while using Netflix, along with some troubleshooting tips.
Try Restarting Your Netflix And TV First
Try resetting your TV to see if it resolves your issue before looking into the possible Netflix audio problems. Any external audio equipment, such as soundbars, speakers, or home theater systems, may need to be restarted. Try restarting the Netflix app a few times to make sure everything is okay on Netflix’s end and if everything is fine on the hardware end. Additionally, watch a different movie or TV show to see if the issue is unique to that one.
Additionally, you can check the specific Netflix Help Center page to discover if Netflix is unavailable where you are. A different option is to check websites like Downdetector or IsItDownRightNow to see whether you’re the only one experiencing audio problems. If everything is okay and Netflix is operating perfectly for you, it’s time to look at the many issues that could be causing audio issues with Netflix.
The Sound Is Choppy And Distorted
If you’re watching a show or movie and the sound is choppy or stuttering, the problem is either with your device’s output or the show or movie itself. This problem could appear on a PC, a smartphone, an Apple TV, Roku, or a Smart TV. It is best to double-check that the wires are connected to the speakers properly in such situations. Reconnect the HDMI cable you’re using to see if it fixes the problem. If not, you should check the audio settings on the device and make any required adjustments. Try rebooting the laptop and the speakers if that doesn’t work.
Video With No Sound
If you can see and hear the video without any issues but can’t hear the audio, your device most likely has a problem. Try turning up the volume on your device—it might sound odd. It’s possible that you already reduced the volume and disregarded it.
Close any tabs or programs that might conflict with Netflix’s audio if you’re accessing Netflix in a Mac or Windows browser. Additionally, if your computer has antivirus or malware software installed, try disabling it to see if it helps. Additionally, look for any probable Chrome Components-related DRM issues on Netflix.
Out-Of-Sync Audio And Visual
The most common cause of audio and video synchronization issues is a software flaw. Depending on your device, it can be the operating system or the app. The Netflix app on your device might need to be restarted to fix the problem at first. By heading to Settings > Netflix and selecting Reset, you can reset the Netflix apps on an iOS device. Update your Netflix app if you haven’t previously, and see if that fixes the issue. If not, you might try uninstalling and reinstalling the Netflix app. Try resetting your smartphone and updating it to the most recent software update if the app appears to be operating normally. Then, test whether watching something on Netflix resolves the issue.
You Hear Static Or Hissing Sound
On Windows computers that depend on audio drivers to emit audio, this issue is frequent. Make sure the proper audio drivers are installed on your Windows computer for the same reason. If not, get the audio driver that matches your CPU configuration. If you have the correct driver, look for and fix the corrupt audio driver on Windows. Simply upgrade your Windows audio driver to cure this problem. If required, you might also need to upgrade the IDT High Definition Audio Codec.
Check to see whether your receiving device can play audio in Dolby Surround if you’re having issues with this on Roku. If not, view a TV show or a movie on Netflix, then go to Audio & Subtitles and select non-5.1 under Audio. That ought to solve your issue.